Death Claim Service
When the insured dies Beneficiary / legal heirs of the insured Must notify the company within 14 days from the death of the insured or within 7 days from the date of the death notification or the day that the insurance is known
Step 1 Prepare the documents
1.Copy of death certificate
2.Attending physician’s statement form
3.Copy of ID cards of “the insured” and “all beneficiaries” (copy of birth certificate is required for a minor who does not have ID card.)
3.1 In case the beneficiary is a minor (less than 20 years old), “copy of ID card” of a father/ mother/legal guardian is required to be additionally submitted
4.Copy of house registration of “the insured” and “all beneficiaries”
4.1 In case the beneficiary is a minor (less than 20 years old), “copy of ID card” of a father/ mother/legal guardian is required to be additionally submitted
5.Death claim request form and beneficiary declaration form
5.1 In case of signing by fingerprint, signatures of 2 witnesses must be completely provided.
5.2 In case of a minor (less than 10 years old), a father/mother/legal guardian is required to sign and specify the relationship.
5.3 In case of a minor (over 10 years old but less than 20 years old), a father/mother/legal guardian is required to sign together with the minor and specify the relationship.
5.4 Please mark ✓ in ❏ in the declaration on personal information, and sign as a person who discloses the personal information.
6.Original life insurance policy or original certificate of insurance (police report is required in case of lost policy.)
7.In case the name-surname of the insured and/or the beneficiary do not match with those in the policy, official certificate of name-surname change is required.
8.Consent form for medical history disclosure with the signature of the beneficiary/the legal heir of the insured
8.1 Signed by the beneficiary/legal heir of the insured (in case of a minor, the legal guardian is required to sign.)
8.2 Please mark ✓ in ❏ in the declaration on personal information, and sign as a person who discloses the personal information.
In case of unnatural death: Suicide, murder, accident, attacked by animal, or unidentifiable death, additional documents are required as follows:
1.Copy of daily police report
2.Copy of post-mortem examination report
3.Autopsy report (in case of autopsy)
4.Confirmation documents or references such as news from newspaper or magazine (if any)
In case of presumptive death
1. In case of a missing person, the required documents are:
1.1 Court order adjudging a person to have disappeared
1.2 Certificate confirming the termination of the case
Remark: Before submitting a copy of ID card/passport, please cross out the “religion” or “race” information, as the case may be, until the text cannot be read, and sign to certify. Otherwise, it will be deemed that you allow the Company to cross out the “religion” or “race” information on your behalf.
Step 2 Collect documents and mail to
Muang Thai Life Assurance Public Company Limited, 250, Rachadaphisek Road, Huaykwang, Bangkok 10310.
Or submit by yourself at all branches of Customer Service Center of Muang Thai Life Assurance nationwide.
Processing period: Around 7 business days after the Company receives complete and correct documents and information. (In case of outstanding policy loan amount, the Company needs to extend the processing period around 5 business days.)
Remark: Conditions are as specified by Muang Thai Life Assurance PCL.
Note: Conditions are according to Muang Thai Life Assurance PCL.
