Policy Loan

Service No worries about unexpected emergency, medical expense and other expenses with policy loan service 

Life insurance helps you if you simply know the rights.

Do you know that...life insurance policy can help you in case of emergency or cash needed such as medical expense, medication fee, physician expense or other expenses? All of these problems can be solved by your life insurance policy. “Policy loan service” is to use the policy cash value in order to ease the financial burden where life coverage still continues based on policy conditions, but you have to repay principal and interest later. The service allows you to manage money by yourself as there is no minimum repayment required and you can repay when you are ready.  

What to know before making loan!

For the policy loan service, do not forget to make repayment as soon as possible because if an unexpected event happens, your sum insured and coverage might be impacted. In addition, if the outstanding loan amount and interest are higher than the policy surrender value, your policy will end before the maturity date and policy benefits might be reduced according to the outstanding loan amount.


  • Loan amount must not exceed policy cash value. 
  • Loan interest rate is subject to each type of life insurance policy. However, conditions are as specified by the Company. 


Get the loan by simply following these steps.

Step 1: Prepare complete documents  

In case of self-request for loan

  1. Copy of ID card, cross out your “religion” information until that information cannot be read, and sign. In case you did not do so, you consent the Company to cross out your religion information on your behalf and certify true copy.
  2. Policy loan contract
  3. Copy of passbook page with name of the insured (in case of money transfer via bank account)

In case the authorized person requests for loan

  1. Insurance policy of the insured
  2. Copy of ID card of the insured and the authorized person certified as true copy
  3. Policy loan contract with the signature of the insured and witnesses
  4. Copy of passbook page with name of the insured (in case transferring via bank account is required.)
  5. Copy of house registration of the insured (certified true copy)

Step 2: Submit documents

At all branches of Customer Service Center of Muang Thai Life Assurance PCL nationwide, or submit the documents to the head office of Muang Thai Life Assurance PCL, 250 Rachadaphisek Road, Huaykwang District, Bangkok, 10310.


  • The policy shall end once the outstanding loan amount and interest are higher than policy surrender value.
  • The insured can make policy loan where the loan amount does not exceed policy surrender value at that time deducting any policy liabilities according to the Company’s conditions.   
  • The service is eligible for in-force policy and for policy with policy loan option as specified by the Company. In addition, the policy must not have been converted into reduced paid-up or extended term insurance policy, and there must be policy cash value.
  • Please study the details in the policy loan contract.


Convenient channels for receiving - repaying loan

Smooth life with convenient channels for receiving money

  1. A/C payee cheque  
  2. Transfer to bank account (media clearing)
  3. PromptPay (for transactions made via Video Call Service)

Loan repayment at

  1. MTL Click Application
  2. Video Call Service at Tel. 1766 or via MTL Click Application
  3. All branches of Customer Service Center of Muang Thai Life Assurance nationwide
  4. Mobile banking service of banks by filling out the special pay-in slip, Click 

    Repayment can be made via the mobile application of Kasikornbank or others as follows:

  5. Bank counters or payment service points by filling out the special pay-in slip, or via Kasikornbank account No. 10399-9, UOB BP CODE 1720 and TMB Thanachart Bank Comp.Code: 0161, or via Pay@Post Service Code 595 (loan repayment) for maximum amount of 50,000 Baht, mPAY STATION for maximum amount of 49,000 Baht,

  Download the repayment form, click

Instant Loan Service

Enjoy more convenient service for the loan amount of up to 50,000 Baht   Receive the cheque within 45 minutes  At all branches of Customer Service Center nationwide

  • Regional branches (Chiang Mai, Khon Kaen and Hat Yai) approve loan amount of up to 200,000 Baht.    
  • Customer Service Center at head office of Muang Thai Life PCL approves unlimited loan amount.

Media Clearing Service

Media Clearing is a service which allows you to automatically receive policy benefits and other benefits via your bank account by not having to wait for a cheque.     


  • The account name for applying for Media Clearing service must match with the name-surname of the policyholder who has entered into insurance contract with the Company only. 
  • In case of unsuccessful application or information revision pf Media Clearing Service, the Company will send SMS and a letter to explain about the details and request for additional documents via postal mail according to the address given to the Company.  
  • Service conditions are as specified by Muang Thai Life Assurance PCL.


What to know before making policy loan Policy cash value “Treasure of Life Insurance Policy”

What is “policy cash value”?

Policy cash value is accumulated cash value in the life insurance policy from paid premium. The longer premium is paid,  the higher policy cash value will be. The cash value is subject to the policy conditions.

What is the benefit of policy cash value?

When your policy has cash value to some extent, you can manage your policy by yourself such as making policy loan from policy cash value  (It is to use policy cash value in advance where life coverage still maintains the same, but you have to repay principal and interest later.)
Now you can see that you have more choices to get the most out of your policy when there is policy cash value, and it can be a saving when you need.

Why is there “interest”?

Why is there interest from making policy loan??

It is because the policy loan is  when you use policy cash value instead of accumulating the cash value for life coverage or benefits that the Company has to pay you according to the insurance conditions. Once you get a loan from policy cash value, you are required to pay the loan interest.


Q&A of Policy Loan

Q: What is the limitation of the policy loan?
A: The limitation is insufficient policy cash value which might be due to failure of premium payment or high  outstanding loan without repayment.  

Q:  What types of insurance plan can I make policy loan?  
A:   Insurance plans which have policy cash value such as ordinary insurance plans including annuity plans,endowment plans, whole life plans, etc.  

Q:  If I would like to make policy loan, but the request is rejected. Why is it rejected? What should I do?

A:  The insured must reach the legal age if the insured would like to make the policy loan by yourself. In case the insured has not yet reached the legal age, policy loan must be made by legal representative who entered into the contract and is a premium payer. In case of transferring and exercising the rights, and transferring policy benefits, only the assignee of the rights can make the policy loan. In case the insured’s signature in the policy loan contract is different from that given to the Company, the insured must sign in the Company’s signature confirmation form.

Q: What should I do if the policy matures before all outstanding loan is repaid?
A:  In case of policy maturity, outstanding loan will be deducted from maturity benefits before paying to the insured.

Q:  What should I do if I pass away during the repayment period of the policy loan?
A: Outstanding loan will be deducted from death claim benefit before paying to the beneficiary.

Remark: Service conditions are as specified by Muang Thai Life Assurance PCL.

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