What is Muang Thai Smile Club ?

Muang Thai Smile Club is the club of happiness and smiles that the Company established to create and manage close relationships with customers of Muang Thai Life Assurance through various activities and privileges. Muang Thai Life Assurance is the first life insurance company to invent a loyalty program for customers. Muang Thai Smile Club was established since September 28th, 2004 under the slogan “Muang Thai Smile Club: The Center of Happiness and Smiles of Forward Thinking People” that organizes activities and awards privileges for customers, adhering to the concept of customer centricity to satisfy customer needs according to their lifestyles as much as possible.

Who can become members of Muang Thai Smile Club and through which channels can they register ?

Only Muang Thai Life Assurance customers can subscribe for Muang Thai Smile Club Membership (apply free-of-charge) according to the terms & conditions as designated by the Company.

Muang Thai Life Assurance customers can subscribe for Muang Thai Smile Club Membership conveniently and easily through various channels, as follows:

  1. Subscribe through Muang Thai Smile Club website at any time. Register
  2. Fill out an application form attached to the policy book and mail it at any time (application form is a business reply, which doesn’t require a postal stamp).
  3. Subscribe at any Muang Thai Life Assurance customer service center nationwide.
  4. Subscribe through agents and Muang Thai Life Assurance distribution channels nationwide.
  5. Subscribe via telephone by calling 1766 Muang Thai Smile (during business hours)
  6. Subscribe at Muang Thai Smile Club booth at the Company’s events.

What are the benefits of Muang Thai Smile Club member ?

   Muang Thai Smile Club members can enjoy the happiness of the preferred lifestyle activities and privileges that Muang Thai Smile Club arranges for its members. Simply present your membership card to receive discounts and privileges, whether its concerts, plays, featured performances both local and international, hotel accommodations, restaurants, beauty clinics, hospitals, and 2,000 partner stores nationwide. The accumulated Smile Points can also be used to redeem privileges or participate in Muang Thai Smile Club activities that you can choose from all throughout the year, such as activities for health and beauty, family activities, etc. In addition, there are also services and privileges ready to serve members with happiness and convenience according to the terms & conditions as designated by the Company.

 

How many types of Muang Thai Smile Club cards are there, and how are they categorized ?

There are 3 types of Muang Thai Smile Club cards including:

Muang Thai Smile Club Smile membership:
total premium of all insurance policies (annualized) less than 150,000 baht*
Muang Thai Smile Club Platinum membership:
total premium of all insurance policies (annualized) between 150,000 – 299,999 baht*
Muang Thai Smile Club Prestige membership:
total premium of all insurance policies (annualized) at least 300,000 baht*

*Terms and conditions of Muang Thai Smile Club Membership is as designated by the Company
Total premium of all policies (annualized) of each member is calculated according to the criteria, terms & conditions as designated by the Company, which will determine how members are categorized and which type of membership card the member will receive. Members of each category will receive different special benefits and privileges as designated by the Company.

What are accumulated Smile Points ?

         Accumulated Smile Points are calculated from insurance premiums that members pay to the Company. Details and terms & conditions about its calculation are different according to the insurance plan as designated by the Company. Details and terms & conditions about its calculation are different according to the insurance plan as designated by the Company. Muang Thai Smile Club members can redeem accumulated points for privileges and benefits or to participate in many Muang Thai Smile Club activities all throughout the year. If the customer has unredeemed accumulated Smile Points at expiration, the Company will automatically convert the accumulated points into lotteries to allow the customers to participate in the annual Muang Thai Smile lucky draw, whereby the terms & conditions of the lucky draw and details of the prizes will be announced by the Company periodically. Accumulated Smile Points is only a symbol for redeeming points or to qualify for the lucky draw to earn privileges to participate in activities or other privileges organized by Muang Thai Smile Club, which are limited according to the criteria or terms & conditions designated by the Company. The accumulated points cannot be exchanged for cash. The Company reserves the right to make any changes, modifications, additions, or cancellations without prior notice.

How can I check the privileges and redeem the accumulated Smile Points ?

Muang Thai Smile Club members can check or redeem accumulated Smile Points conveniently and easily through various channels as follows:

  1. Smile Service application (download free-of-charge at… )
  2. Muang Thai Smile Club website Smile Service
  3. SMS mobile phone system
    1. Check accumulated Smile Points by typing the 10-digit Muang Thai Smile Club membership number and send to 4839009 (the mobile phone number used to send the SMS must be the same mobile phone number that the member had previously provided to Muang Thai Smile Club as the contact number).
    2. Redeem accumulated Smile Points: type the message as designated by each activity (each message will differ for each activity).
  4. Any Muang Thai Life Assurance Customer Service Center nationwide.
  5. Automatic Smile Kiosks (ASK)
  6. Call center 1766 Muang Thai Smile (during business hours)
  7. Muang Thai Smile Club booth at the Company’s events.
  8. Service points of Muang Thai Smile Club partners

For additional information about Muang Thai Smile Club,
please contact any Muang Thai Life Assurance Customer Service Center nationwide
or calling 1766 Muang Thai Smile, open every day (including holidays)
24 hours per day.

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