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Review of Consideration for Compensation Under Life Insurance Contract


Review of Consideration for Compensation Under Life Insurance Contract


Refers to when the insured, the beneficiary, or the entitled person under the policy notifies the Company to reconsider the result of consideration for compensation under the life insurance contract such as maturity benefit, refund for voided policy , premium refund, policy loan, death benefit, medical expense compensation, claim, etc.

Required Insurance Claim Documents


In case an insured undertakes the process by him/herself
1. Complaint Form Thai / English
2. Other documents related to consideration (if any)


In case an authorized person undertakes the process on behalf of the insured
1. Complaint Form Thai / English
2. Power of attorney Click
3. Copy of ID card/passport of the insured and the authorized person certified true copy
4. Other documents related to consideration (if any)


Contact Channels

1. Contact MTL Customer Service Centers nationwide.
2.Send a postal mail to Customer Care Center Department, Muang Thai Life Assurance Public Company Limited.
250, Ratchadapisek Rd., Huay Kwang subdistrict, Huay Kwang district, Bangkok, 10310
3. Call Tel. 1766, press 7, or 02-0215059
(only from Mondays-Fridays at 08.30 hrs. – 17.00 hrs., except for weekends or public holidays).
4. Send an email to [email protected].
5. Make a complaint through agents or brokers.

Steps and Procedures
1. The Company receives the case, records information, and verifies facts and request for reconsideration.
2. The compensation result is reconsidered by the Claim Consideration Committee.
3. The reconsideration result is informed in writing to the insured, the beneficiary, or the entitled person for acknowledgement.

Processing Duration
The duration for verifying facts, considering complaints, or reviewing the compensation consideration under the life insurance contract, until the date of notification to the insured, the beneficiary, or the entitled person, shall not exceed 30 days from the date the Company receives the request for reconsideration or complete additional documents (if any).