Q: How do I create an account for MTL Click?

A: The process is simple. Just click into the application and create a new account. Fill in your username, password, and mobile phone number. OTP for verification will be sent to the provided number. After completed verification, select a login process, including Face ID, fingerprint scanning, and 6-digit passcode. Finally, you may upload your profile picture and start using the application

Q: How can I add policies in MTL Click?

A:
- For individual insurance and Thai nationals, fill in the identification number and date of birth.
- For individual insurance and non-Thai nationals, fill in insured's number and date of birth.
- For group insurance, fill in identification number, group client ID number, and date of birth.

Q: How can I change account password?

A: Select "Profile & Settings", "Settings", and "Change Password" (Password must contain 6 characters, comprising at least 1 capital letter and 1 number). After that, click to save.

Q: What should I do If I forget my password for MTL Click?

A: No worries. Just click "Forgot Password" on the login page. 
 
 - For individual insurance and Thai nationals, fill in insured's number and identification number.
 - For individual insurance and non-Thai nationals, fill in insured's number and date of birth. 
 - For group insurance, fill in identification number, group client ID number, and date of birth.
 
 After that, the system will send an OTP to the registered mobile phone number. You can reset your password and then click to save.

Q: What should I do If I cannot create a new account/reset password?

A: Just make sure that your 6-digit password comprises at least 1 capital letter and 1 number, without space. The password and the confirmed password must be identical. In case of other issues, try updating the application to the latest version, restart your device, and try again. If, after following all the instructions, it's still not working, please contact Call Center Tel. 1766 available 24/7.

Q: For those who already use Smile Service, can they use the same username and password to log into MTL Click?

A: No, they need to create a new account.

Q: What are Face ID, fingerprint scanning and App ID?

A: Face ID is a facial recognition system for login process on mobile phone. It is only available on certain compatible devices. Face ID would be saved on the device and can be used for unlocking instead of passcode.
 - Fingerprint scanning is also available on certain compatible devices. It can be used for unlocking your smart phones instead of passcode or login.
 - App ID is a 6-digit password. Users can set it during the new account registration process before using the app.

Q: How can I change my login process?

A: Simply click the menu "Profile & Settings", "Settings" and "Quick Login" to select your preferred method, including Face ID, fingerprint scanning, and App ID.

For safety and compliance with standards, MTL Click application supports Android version 9 and above, and iOS version 12.4 and above. However, if the device is rooted (Android) or jailbroken (iOS), MTL Click application will not function to protect user data and ensure security for all users.

 

How to Check the Version of Your Operating System

 

iOS Operating System

1. Go to Settings.
2. Select General.
3. Select About.
4. Check the operating system version at iOS Version.

 

Android Operating System

1. Go to Settings.
2. Select About Phone.
3. Select Software Info.
4. Check the operating system version at Android Version.

 

How to Update the Version of Your Operating System

 

iOS Operating System

1. Go to Settings.
2. Select General.
3. Choose "Software Update," then proceed to download and install.

 

Android Operating System

1. Go to Settings.
2. Select "Software Update."
3. Choose "Download and Install."

 

How to Check if Your Phone or Device is Rooted or Jailbroken

 

iOS Operating System

1. Check if your phone or device has an application named Cydia installed.
2. If this application is found, it indicates that the device has been jailbroken.

 

Android Operating System

1. Check if your phone or device has an application named SuperSU installed.
2. If this application is found, it indicates that the device has been jailbroken.

 

How to Fix a Rooted or Jailbroken Phone or Device

 

Undo the Root or Jailbreak

 

iOS Operating System (Jailbreak) – Undo with iTunes

1. Connect your phone to a computer.
2. Open iTunes on the computer.
3. Select Restore iPhone.

 

Android Operating System (Root) – Undo with SuperSU Application

1. Open the SuperSU Application
2. Select Settings.
3. Select Full Unroot and restart your phone.

 

Contact your phone or device's service center.

Q: Where can I check my policy No.?

A: Click the menu "My Policies" and the policy you wish to see. The policy No. will be under the policy name.

Q: Where can I check the summary of benefits and coverage of the policies?

A: Click the menu "My Policies", which summarizes all the benefits and coverage of policies.

Q: Where can I check my claim history?

A: Go to "My Claim" and "Past Claims".

Q: How can I check premium payment due dates?

A: Check your premium payment due date via the menu "My Policies" and see the premium payment due date under the product name. In case of paid up polices, the word paid up will be shown on the exact location.

Q: How can I check a maturity date?

A: On a policy details page

Q: How can I check the policy status?

A: On a policy details page

Q: Can I buy insurance products via MTL Click?

A: It is not available now.

Q: What are the processes of insurance purchase?

A: You can purchase products via every distribution channel of Muang Thai Life Assurance PCL, Agency channel, or Call Center at Tel. 1766, 24/7.

Q: Can I increase more coverage via MTL Click?

A: It is not available now.

Q: Which channels can I make insurance premium payments?

A: There are 4 payment channels via credit cards, KBank debit cards, K Plus application, or counter services nationwide with barcode/QR code required for payments.

Q: How can I make a payment via credit cards?

A: Simply follow these steps. Select the policy whose premium you want to pay for and check the payment amount. Then, select to pay via your credit card, and the system will lead you to KBank Gateway. Check the data and press "Pay Now". After that, confirm the payment with OTP sent in an SMS to your mobile phone number linked to certain cards. Then, the payment process is completed.

Q: How I pay via a KBank debit card?

A: Select the policy whose premium you want to pay for and check the payment amount. Then, select to pay via your KBank debit card and click "Pay Now". After that, confirm the payment with OTP sent in an SMS to your mobile phone number linked to certain cards. Then, the payment process is completed.

Q: How can I make a payment via QR code or barcode?

A: Select the policy whose premium you want to pay for and check the payment amount. Then, select to pay at a counter service and show QR code or Barcode to pay at:
 1. Customer Service Center of Muang Thai Life Assurance nationwide
 2. Banks
 3. Other payment counters, including counter services, post offices, and others.

Q: How can I make a payment via K Plus application?

A: Select the policy whose premium you want to pay for and check the payment amount. Then, select to pay via K Plus application. After that, a box will pop up, press "Confirm" to access the payment screen on K Plus application. In this regard, customers can click to pay on K Plus application. Then, the payment process is completed.

Q: What should I do if there is a payment issue?

A: No worries. In case of payment issues or further information required, please contact Tel. 1766, 24/7.

Q: Where can I check the amount of premium payment?

A: Click "Pay Premiums" and see the amount of premium payment.

Q: Where can I check the next premium payment due date?

A: Click "Pay Premiums". You can see the next premium payment due date. Or, check the due date on policy details page.

Q: How can I set up a reminder of premium payment?

A: It is not available now.

Q: What should I do if I go past the premium payment due date?

A: If the payment is overdue for more than 30 days, the policy will not appear on the application screen. You may only make payments at Customer Service Center. To find your nearest Customer Service Center, Click "Find nearest MTL Branch" in the main menu > help > Need our help.

Q: Can I apply for Muang Thai Smile Club membership via MTL Click?

A: Customers can apply for Muang Thai Smile Club membership by filling in personal information and confirming membership conditions via MTL Click application (conditions of membership application are as specified by the Company.)

Q: What are the features that Muang Thai Smile Club members can use on MTL Click?

A:
- Checking their tiers of Muang Thai Smile Club
- Checking most recent accumulated Smile Points and expired points in a year.
- Searching activities and privileges from Muang Thai Smile Club
- Redeeming points for campaign participation and privileges
- See the history of point redemption and privileges made on MTL Click application only.

Q: Can I check my tier of Muang Thai Smile Club via MTL Click?

A: Members can check their tiers by clicking "Smile Club" and see their benefits.

Q: How can Muang Thai Smile Club members check their accumulated Smile Points?

A: Members can check the points on the menu "Smile Club". Accumulated Smile Points are under "My Smile Club Card".

Q: Can Smile Points expire?

A: Smile Points are valid for 3 years from the first date they are received.

Q: How can I search activities and benefits from Muang Thai Smile Club?

A: Members can search activities and benefits at "My Smile Club Card". Click "Visit your Smile Club" at the bottom left of the application.

Q: How can I redeem accumulated Smile Points or receive privileges from Muang Thai Smile Club?

A: Members can redeem accumulated Smile Points or receive privileges by selecting the activities or privileges they like. Then, accept the terms and conditions and fill in 4-digit OTP sent to their mobile number registered with Muang Thai Smile Club. After that, the redemption process is completed.

Q: Can I redeem accumulated Smile Points for the privilege and use it later?

A: Members can use the privilege later within the specified campaign period which is specified in the campaign details.

Q: How can I view the code or coupon for exercising the privilege at the shop?

A: After members redeem accumulated Smile Points or click to receive the privileges, they can view in the menu "Muang Thai Smile Club" and select the coupon/privilege. The remaining duration of each valid campaign will then appear.

Q: Will the information and history of discounts or privilege redemption still appear?

A: You can only see the history of discounts and privilege redemption made on MTL Click.

Q: Can I search the shops in my location on MTL Click?

A: Members can search them by selecting "Muang Thai Smile Club" and "Go Explore". Make sure your GPS is turned on.

Q: Can I redeem for privileges offline?

A: Members cannot redeem for privileges, see campaign details, or redeem Smile Points offline.

Q: Where is the main menu?

A: At the bottom right of the application, it has 3 horizontal lines.

Q: If MTL Click is down, what can I do?

A: In case of usage issue for MTL Click, the first step is try updating the application to the latest version and restart the device before trying again. After following the steps, if it is still not working, please contact Tel. 1766, 24/7.

Q: If the application unexpectedly stops functioning or cannot open, what should I do?

A: First, please try updating the application to the latest version and restart the device before trying again. After following the steps, if it is still not working, please contact Tel. 1766, 24/7.

Q: On which devices can I use the application?

A: The application can be used on iOS or Android mobile phones only.

Q: Do I have to apply for MTL Click at Customer Service Center?

A: Customers can download the application via Play Store (for Android) or App Store (for iOS) and create a new account to promptly use the application.

Q: If I change my device, can I still use the services?

A:
 - If you use the same mobile number registered in the application, you can download the application and fill in your username and password to promptly use the application.
 - For a new mobile number, you can update information of your phone number and email at Profile & Settings > My Personal Information > Contact > Edit
 - If you use a new device, new phone number, and forget username and password, please contact Tel. 1766 to update the new mobile number to use MTL Click application.

Q: Can I use MTL Click on different devices at the same time?

A: No, the system will automatically log out on the device you are using when you log in on another device.

Q: Can I turn off notifications of some items?

A: To turn off/on notifications on different items, click to edit in Profile & Settings > Settings > Notification.

Q: How can I change my profile picture?

A: To change your profile picture, click the menu and then "Profile & Settings". You can simply change your profile picture by clicking on the present picture and browse the picture from your gallery or take a new photo.

Q: How can I update my personal data (such as phone number)?

A: To update or edit your personal data, click "Profile & Settings" and choose "My Personal Information".

Q: How can I update my policy details?

A: Click "Profile & Settings" and "My Policy". You can update the information of each policy or all at a time.

Q: How can I update the latest version of application?

A: You can update it via Play Store (for Android) and App Store (for iOS).

Q: Can I use this application for both individual and group insurance policies?

A: You can use the application, regardless of policy types.

Q: How can I change language?

A: To change language, go to "Profile & Settings" > "Settings" > "Language". You can choose either English or Thai.