Because we have answers for your inquiries, and you do not need to wait! Simply make inquiries and make transactions through IVR.
Advice: Please prepare your ID number and policy number every time before making a transaction through IVR.

Convenient, easy, and happy in every moment with the following menus.



● To inquire about insurance premium… simply press 1. (For the inquiry in detail, you can press the following menus.)
      - To inquire about the outstanding payment amount or outstanding policy loan amount and interest, press 1.
      - To receive the premium payment notice, press 2.
      - To receive the premium payment certificate, press 3.


● To inquire about claim process and documents, conveniently press 2. (After that, simply choose the claim you wish to proceed.)
      - To inquire about health claim process and documents, press 1.
      - To inquire about accident claim process and documents, press 2.
      - To inquire about total permanent disability claim process and documents, press 3.
      - To inquire about death claim process and documents, press 4.


● To inquire about policy loan and information amendment, simply press 3 (after choosing the request you wish to make).
      - To inquire about policy loan, press 1.
      - To inquire about policy surrender, press 2.
      - To inquire about amending name and surname, changing beneficiary and claiming insurance contract benefits and other proceeds via bank account, press 3. Then,
            Press 1 in case you would like to amend name and surname.
            Press 2 in case you would like to change the beneficiary.
            Press 3 in case you would like to claim insurance contract benefits and other proceeds via bank account.
      - To inquire about cash bonus, press 4. 
      - To inquire about maturity benefit, press 5. (For customers who have fully paid premium)



Make your life a bit easier by simply making transactions on your own through IVR Self-Service. More conveniently and no need to wait!
Furthermore, there is also a self-service channel you can simply make transactions by yourself via MTL Click Application. For more information, click


Service Conditions
1. In case of inquiring about outstanding payment amount, the service is only available for ordinary policy and the policy of which premium payment is still active.
 2. For the customers who applied for automatic direct debit from bank account for premium payment (only monthly mode)/ credit card (only monthly mode)/ automatic salary account/ the customers who notified not to receive the premium payment notice/ the customers who made  premium payment and requested for refund/ every plan of Takaful insurance and policy of which premium payment is overdue over 70 days, premium payment notice cannot be requested through IVR Self-Service.
3. In case the customers require premium payment certificate, they can proceed only if they make premium payment for the previous policy year. (for both ordinary and unit-linked life insurance).
4. In case the customers inquire about cash bonus, their policy status must be under the conditions specified. For example, the policy of which premium payment is still active, or the premium is fully paid, but waiting for the policy maturity. Inquiries about some types of policy are not available through IVR, and the system will transfer the line to staff.
5. To receive documents, the Company will send the documents to email and/or deliver to the address specified in the policy information.
6. IVR Self-Service is available 24/7.

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