Muang Thai Life Assurance Public Company Limited (MTL) conducts business with integrity, transparency, morality and good corporate governance principles. The Whistle-blowing Policy has been established to allow stakeholders to report offenses or complaints with good faith through various channels. If the Company’s directors, executives, employees, agents, brokers and staff are found to commit offenses, whether they are corruption, violations against laws, rules, regulations, principles of business units, whistle-blowers can inform such cases or make complaints through the specified channels. However, names of whistle-blowers shall be kept confidential and they shall be protected both during the investigation and after the process is completed.
1. Non-compliance with laws, rules, regulations and the Company's principles.
2. Incorrect practices in accordance with professional standards, ethics and code of conduct.
3. Fraud, corruption.
4. Conflict of interest.
5. Insurance fraud or any reasonable grounds to suspect insurance fraud.
6. Omission of duties or malpractice.
7. Unauthorized disclosure of corporate information.
8. Complaints related to sales presentations and services.
1. Whistle-blowing from customers or stakeholders
It can be reported through the Complaint Unit which the Company has assigned the Customer Care Center Department as the Company's complaint unit (according to the notifications of the Office of Insurance Commission (OIC) and the Securities and Exchange Commission (SEC)). Channels of whistle- blowing include:
1.1 Complaint Unit of Muang Thai Life Assurance Public Company Limited
1.2 Mail :
Complaint Unit, Muang Thai Life Assurance Public Company Limited
(Headquarters), 250 Ratchadaphisek, Huai Kwang Subdistrict, Huai Kwang District, Bangkok 1031
1.3 Tel. 1766, press 7 or 02-2903000
1.4 FAX. 02-2764856
1.5 Email : [email protected]
1.6 MTL website : http://www.muangthai.co.th
2. Other types of whistle-blowing e.g. fraud, corruption, insurance fraud
Inform through Internal Audit Division and Human Resources Division appointed by the Company to receive information or complaints, via
2.1 Mail :
Internal Audit Division, Muang Thai Life Assurance Public Company Limited (Headquarters), 250 Ratchadaphisek, Huai Kwang Subdistrict, Huai Kwang District, Bangkok 10310
2.2 Tel. 02-290-2744, 02-290-2547, 02-274-9400 Press 2744 or 2547
2.3 Email: [email protected] or [email protected]
2.4 Intranet on Muangthailink (Comments & Suggestions)
3. Whistle-blowing from stakeholders to the Board of Directors
Inform through Secretary to the Board of Directors, Corporate Secretariat Office Division, appointed by the Company to receive information or complaint, via
Mail :
Secretary to the Board of Directors, Corporate Secretariat Office Division, Muang Thai Life Assurance Public Company Limited (Headquarters), 250 Ratchadaphisek, Huai Kwang Subdistrict, Huai Kwang District, Bangkok 10310
The channels of whistle-blowing are safe so that the whistle-blowers can rest assured and inform or make complaints without any worries or risks to the whistle-blower.These channels can provide advice on how to comply with anti-corruption measures safely to the whistle-blowers.
The Company will follow the procedures and record the investigation in writing. The information of whistle-blowers and complaints will be kept confidential so as not to have any potential impact on the whistle-blowers.
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