Muang Thai Life Assurance Public Company Limited has established the Whistleblowing Policy to provide stakeholders with channels to report misconduct or file complaints in good faith. If anyone becomes aware of wrongdoing by the Company's directors, executives, employees, agents, brokers, or staff, they may report the incident or file a complaint through the designated channels. The identity of the whistleblower will be kept confidential and protected throughout the investigation process and even after its conclusion.
1. Non-compliance with laws, regulations, and the Company’s rules
2. Failure to adhere to professional standards, ethics, and codes of conduct
3. Fraud or corruption
4. Actions involving conflicts of interest
5. Insurance fraud or suspected insurance fraud
6. Neglect of duty or corruption in the workplace
7. Unauthorized disclosure of the Company’s information
8. Complaints related to sales and service practices
1. Reporting by customers or stakeholders: Complaints can be submitted through the Complaint Center via the following channels:
1.1 Complaint Center, Muang Thai Life Assurance Public Company Limited
1.2 By mail:
Complaint Center, Muang Thai Life Assurance Public Company Limited (Headquarters)
250 Ratchadapisek Road, Huaykwang Subdistrict, Huaykwang District, Bangkok 10310
1.3 Phone: 1766, press 7 or 02-021-5059
1.4 Fax: 02-276-4856
1.5 Email: [email protected]
1.6 The Company’s Website www.muangthai.co.th
2. Other reports such as fraud, corruption, or insurance fraud can be submitted through the Internal Audit Department and Human Resources Department via the following channels:
2.1 By mail:
Complaint Center, Muang Thai Life Assurance Public Company Limited (Headquarters)
250 Ratchadapisek Road, Huaykwang Subdistrict, Huaykwang District, Bangkok 10310
2.2 Phone: 02-290-2744, 02-290-2547, 02-274-9400, press 2744 or 2547
2.3 [email protected] or [email protected]
Other Policies