20220302 Mtlesg Statement En for Web

Realizing that each stakeholder group has a different relationship and impact on business operations, the Company is determined to develop and upgrade its ability to meet the needs or expectations of the stakeholders for the sustainability of business operations and continuous growth of the organization as follows:

Shareholders:
The Company is committed to achieve good performance to comply with the good corporate governance as well as focusing on shareholders’ rights and treating them fairly.

Customers:
The Company adheres to customer centricity by initiating product and service innovations are developed to meet the needs and build opportunity for each customer group to access to insurance service as to have security and coverage that match premium rate target to strengthen the sustainability based on MTL’s obligations towards the insureds. In addition, the Company prioritizes providing fair customer service by taking into account the customers’ interests from presales process, sales offering process, until after-sales process for the highest customer satisfaction. MTL is also aware of cybersecurity and personal data protection.

Employees:
The Company has established human resource management policy fair remuneration and welfare, and equal treatment guidelines for employees as well as focusing on Human Rights. The Company also encourages employees to continuously participate seminar trainings to develop their abilities. Besides, the Company puts importance on the employee health and hygiene during COVID-19 pandemic.

Society:
The Company is committed to improve and elevate society quality to create a sustainable society through social activities, as well as supporting activities for public interest and promoting employees’ volunteer activities to instill the values of public spirit by establishing projects to continuously create positive change for the society.

Environment:
The Company promotes friendly operations to reduce greenhouse gas emissions. In addition, the Company focuses on effective resource management in the organization. Guidelines for reducing the use of paper, electricity, and water supply are set. Furthermore, MTL has raised the consciousness of internal employees continuously.

Government:
The Company is committed to comply with business-related laws and regulations.

Competitors:
The Company shall comply with good competition framework without using any corrupt practices to harm its competitors.

Partners and/or Creditors:
The Company shall serve partners and/or creditors according to trade terms and contracts.

The Company announced Sustainable Development Policy for all departments to implement in business operations concretely as well as designing the sustainable development management structure which is the main factor in driving and conveying ESG goals to the implementation of the directors, executives, and employees throughout the organization. This is to ensure proper practices and to enable operational plans to be consistent for the highest benefit for all stakeholders. Furthermore, the Company is committed to achieve Sustainable Development Goals (SDGs) of the United Nations by establishing Sustainable Development Framework and Policy (ESG) as the strategic framework for sustainable development of the Company covering economic, social and environmental aspects. It includes 12 policies as follows:
20220526  2022 En


Goal: Create Sustainable Returns.
Commitment: The Company is committed to create sustainable returns by operating under good corporate governance and risk management of international standards. Moreover, the Company is responsible to all stakeholders.

Economic Aspect comprises 6 main policies as follows:

1. Business Operations Defined by Good Corporate Governance Practices
The Company is committed to running the business with corporate governance in accordance with business ethics and good corporate governance practices. A structure that promotes the balance of authorities in management (Checks and Balances) is developed to ensure transparency and corruption-free operations. In addition, policies and procedures for good corporate governance are developed to ensure that the Company has operated the business complying with the international standards and laws as well as regulations and orders of the relevant regulators. The Company is well aware that business operations in accordance with the good corporate governance is an important mechanism for long-term sustainable growth, and to create trust for all stakeholders.

This policy addresses the UN Sustainable Development Goals (SDGs) Goal 16 Peace Justice and Strong Institutions.

2. Adherence to Customer Centricity by Initiating Product and Service Innovations to Meet Every Aspect of Customers’ Needs
The Company has innovated life insurance, investment-linked insurance, and health insurance products that respond to changing consumer expectations and behaviors in order to be able to meet the needs of all segments. Moreover, the product innovation will help the Company have better competitive advantages which bring about more business opportunities and long-term business growth. However, this must be done under the suitable risk management by considering the Company’s contractual obligations to the insureds.

This policy addresses the UN Sustainable Development Goals (SDGs), comprises Goal 8 Decent Work and Economic Growth, Goal 9 Industry, Innovation and Infrastructure, and Goal 10 Reduced Inequalities.

3. Sustainable Investment Focusing on ESG Issues
The Company has investment policy and procedure that takes ESG into account and sets business types that MTL will not invest in which have main incomes or operations from generating negative impact on economy, society, and environment (exclusion list). Additionally, the Company allocates investments in Thai and foreign instruments which support ESG.

This policy addresses the UN Sustainable Development Goals (SDGs), comprises Goal 9 Industry, Innovation and Infrastructure and Goal 16 Peace Justice and Strong Institutions.

4. Efficient Risk Management Focusing on ESG Issues
The Company sets enterprise risk management guideline by integrating ESG risk management and organizational risk management in order to comply with international standards and practices to ensure stable and sustainable growth of the operation. This policy addresses the UN Sustainable Development Goals (SDGs) Goal 16 Peace Justice and Strong Institutions.

5. Market Conduct
The Company is aware of importance to providing fair customer service by taking customers’ interests into account, from product design process, presales process, sales offering process, until after-sales process.

This policy addresses the UN Sustainable Development Goals (SDGs), comprises Goal 9 Industry, Innovation and Infrastructure and Goal 16 Peace Justice and Strong Institutions.

6. Cyber Security and Personal Data Protection
The Company controls, audits, and continuously increases cyber security and personal data protection awareness to executives and employees by setting Personal Data Protection Policy to maintain data security of customers and related parties to stabilize the Company's IT system.

This policy addresses the UN Sustainable Development Goals (SDGs), comprises Goal 9 Industry, Innovation and Infrastructure and Goal 16 Peace Justice and Strong Institutions.