The Company prioritizes conducting its business in accordance with corporate governance principles under good governance, appropriate risk management, and the integration of sustainability issues covering Environmental, Social, Governance, and Economic (ESG) factors into its operations. Since 2022, the Company has announced a framework and policy for sustainable development to be implemented by all departments, ensuring concrete and consistent practices. A sustainable development management structure has been established to drive and communicate sustainability goals to the board, management, and employees, delivering long-term value to all stakeholders.

In addition, the company is committed to contributing to the achievement of the United Nations Sustainable Development Goals (SDGs) and aligning with climate change targets at both the national and international levels, including the Paris Agreement. The company also continues to develop its sustainability disclosure in accordance with international standards.

Goal:  Create Sustainable Society

Commitment:  To create inclusive access to overall health and well-being for all members of society throughout their lifetime and provide protection and sustainable lives for employees.

Social Aspect comprises main policies as follows:

Customer Health and Well-being

Creating positive outcomes for customers’ health and quality of life through products and services designed to meet all aspects of their needs, covering physical health, promoting preventive health care, providing access to quality medical services, and supporting healthy living. It also aims to create financial stability and implement appropriate risk management measures to reduce the burden of healthcare costs at every stage of life.

This policy addresses the UN Sustainable Development Goals (SDGs):

Financial, Life, and Health Insurance Inclusion and Literacy

Promoting access to life and health insurance services for all segments of the population through product design and development that meets diverse needs across all ages and income levels. This includes expanding sales and service channels, both offline and online, to enhance access to life and health insurance products and services for the general public. The initiative also promotes knowledge and understanding of life planning, personal risk management, and the use of life and health insurance as a key tool for building sustainable long-term financial security.

This policy addresses the UN Sustainable Development Goals (SDGs):

Human Resource Management

Human resource management to improve work efficiency, encourage them to develop their abilities, recruit new staff with knowledge and competence suitable for the position, as well as take care of employees equally by improving and enhancing welfare for employees and their families. Promoting knowledge such as ESG, life insurance & financial literacy and knowledge of preventive health care among MTL’s employees and agents for their own life as well as ability to give advice to others, and occupational health and safety at work are done. Furthermore, development of new skills to support for Company’s evolving business is promoted.

This policy addresses the UN Sustainable Development Goals (SDGs):

Respect for Human Rights and Labor Practices

Upholding strong human rights practices in business operations and supply chain, respecting labor rights of employees and suppliers including Promotion of Diversity, Equity, and Inclusion (DEI) and Freedom of Expression by adhering to applicable laws and regulations.

This policy addresses the UN Sustainable Development Goals (SDGs):

Community Engagement & Creating Shared Value

Conducting social responsible activities and promoting volunteer activities that create benefits and positive impacts on communities, society, and environment by building on the Company's core business to foster a corporate culture that is socially conscious and instills pride in being part of positive change and to improve the quality of life and create a sustainable society.

This policy addresses the UN Sustainable Development Goals (SDGs):