Vision and Mission
Vision and Mission
Mr. Sara Lamsam
Chief Executive Officer
Vision
To be the customers’ trusted lifetime partner
through innovative life, health and investment solutions
by putting customers at the heart of everything we do.
Mission
We are the regional life insurance leader with financial and brand strength under corporate governance and risk management frameworks of international standard.
We strive to understand the ever-changing customers’ needs and behaviors in order to provide superior products and relevant services that help our customers attain financial security and lead healthy and fulfilling lives.
We give our priority to long-term sustainability together with delivering happiness to our customers, employees, partners, shareholders and society.
MTL Core Value
Customer Centricity
Customer value mindset
Putting oneself into the customers’ shoes to consider what products and services the customers need
Outside in
Paying attention to finding information about what the customers need and improving the services accordingly
Beyond expectation
Intention to deliver decent services to the customers which lead to satisfactions and referrals
Data Driven
Accountable for data accuracy & security
Being accountable for data accuracy and committed to data security
Data as a discipline to take action and make decision
Data is a great foundation and necessary discipline to take action and make decision.
Turning data into insight
Turning data into insights to create more value and to gain more benefits
Innovation
Passion to learn & capture business opportunities
Being eager to learn and opening up new perspectives for development opportunities
Continuous improvement
Continuous improvement and initiatives to level up
Courageously try new methods
Being creative, courageously trying new methods and finding the right options to satisfy the customers or the organization.
Commitment to success
Integrity & transparency
Working on the basis of professional ethics and transparency in all processes
Result-oriented
Adhering to achieving the best results both in terms of quality and quantity
Agility
Being flexible in changing perspectives and methods for better results
Collaboration
Open mind and respect for individual
Openness to accept individual differences by considering that diversity can lead to better development
Teamwork toward organizational goal
Working together for a common goal which is the success of the organization as a whole
Partnership mindset
Working effectively as a team with others to benefit from the individual differences for outstanding outcomes
Caring
Our customer
Taking care of the customers by ensuring that customers always receive the best services and never hesitating to assist them when needed
Our people
Caring and paying attention to the well-being of colleagues both physically and mentally, together with encouraging them to happily work as a team
Our society
Caring and paying attention to the well-being of society in the workplace and surrounding society by being willing to assist and build a happy society