“Video Call Service”
the more you use, the more convenient it gets;
seamless for all generations
Video Call Service…
Real-time transaction,
catering to all generations seamlessly.

Comprehensive service features


make your transactions easier, more convenient,
faster,
and safer.
It's like visiting a Customer Service
Center of Muang Thai Life Assurance in person.

New experience

in buying insurance
via video call service
Experience the convenience of consulting
with experts directly whether you are using

a smartphone or a computer
via video call service.

Receive a private
consultation, allowing you to ask questions

and find the right insurance plan from home.


No need to wait in line or travel to meet
with the staff with easy
and convenient service that meets your needs.
*Available on Monday - Friday at 08.30 - 20.00 hrs.,
except public holidays
Why video call service?
Convenient and fast
No need to make an appointment

in advance and to travel.

With just one click
Consult an expert right away
No need to wait in line. Convenient,

fast,
time-saving
Safe and trustworthy
You’re safe
from fraudsters
Flexible
You can choose whether you want to turn on the camera,

chat or just call
Easy to understand
Our staff are experts,


just
like meeting face to face
Comfortable
Don’t hesitate to say no to our products.

We understand,


and we are ready
to give advice
Plan for insurance



and financial future


with us in just a click
Video Call with Agent
*Available on Monday - Friday
at 08.30 - 20.00 hrs.,
except public holidays

Video call service: new channel allowing you to access insurance information


and advice easily,

conveniently and safely right away without wasting time traveling.



What are you waiting for?
Consult us now
Service conditions are specified
by Muang Thai Life Assurance PCL.
FUNCTIONS OF SERVICES
Service 1
Online premium payments/
policy loan repayments/
automatic loan repayments (loans secured by insurance policies)
Service 2
Policy loans/

Policy renewal
(in case of lapsation within 180 days)
Service 3
Policy surrender/

Free look period
Service 4
Apply and change to receive policy benefits via automatic bank account/


PromptPay/

Cancel and change automatic premium deduction via credit card
Service 5
  • Changes name-surname, title, address, phone number and email
  • Changes in premium payment modes
  • Rider termination
  • Extended term insurance/Paid-up policy
CONVENIENT, SIMPLE,
AND AVAILABLE VIA VARIOUS CHANNELS
Chanel 1
Call Tel. 1766
  • Call Tel. 1766 and let the staff know the transaction you would like to proceed.
  • Choose whether to receive a link via SMS or email to transact via the video call service.
  • Click the given link to start the video call service right away. The staff will confirm your personal information before providing the service.
Chanel 2
MTL CLICK APPLICATION
Chanel 3
IVR by calling Tel. 1766 (IVR)
  • Call Tel. 1766.
  • Choose the menu to make a transaction via IVR and receive an SMS with a link attached to make the transaction via video call service.
  • Click the given link to start the video call service right away. The staff will confirm your personal information before providing the service.
Remarks
  • Video Call Service is available from Monday to Friday, except on Saturdays, Sundays, and public holidays, from 8:30 AM to 5:00 PM.
  • For security, please verify your identity prior to transactions with the staff.
  • Available transactions are as specified by Muang Thai Life Assurance PCL.
  • Service conditions are specified by Muang Thai Life Assurance PCL.