Muang Thai Life Assurance PCL
Clarification Regarding Unauthorized Access to the Data of Certain Customers
and Confirmation of No Impact on Policyholder Rights

     Muang Thai Life Assurance issues this statement to clarify the incident involving unauthorized access to the data of certain customers on 11 November 2026. Upon detection, the Company immediately engaged cybersecurity specialists to expedite an investigation and contain the incident. Preliminary findings indicate that the incident resulted from a cyberattack by an external party. Following the detection of the incident, the Company has fulfilled all statutory requirements, including reporting the matter to the relevant regulatory authorities. Furthermore, the Company has terminated all unauthorized login sessions, reset all affected passwords, and enhanced its cyber threat monitoring and surveillance measures.

     The Company sincerely apologizes for this incident and fully understands the concerns it may cause its customers. The Company confirms that the accessed data is general in nature and does not include policy coverage details, and this incident has no impact whatsoever on policyholders' ability to exercise their rights under their insurance policies.

     The Company remains steadfastly committed to safeguarding its customers and places the highest priority on personal data protection, continuously reviewing and elevating its information security standards.

     As a precaution, the Company advises customers to remain vigilant against fraudsters. Customers are strongly urged to refrain from clicking on suspicious links, disclosing personal information or One-Time Passwords (OTPs) to third parties, or responding to impersonation attempts by unverified individuals soliciting information for conducting any transactions.

     For further information or assistance, please contact MTL Contact Center at Tel. 1766, available 24 hours a day, 7 days a week.