Receiving Claim Payments via Counter Service (Cash Out)

Receiving Benefit Payments via Bank Account (MDC) Receiving Claim Payments via Counter Service (Cash Out)

CLAIM PROCESS

How to Submit Accident and/or Health Claim Documents

1 Submission Channels

📱

MTL Click Application

Fast and convenient submission via mobile app.

🏢

Customer Service Centers

Available at all branches nationwide.

📮

By Registered Mail

Muang Thai Life Assurance PCL
250 Ratchadaphisek Road, Huai Khwang, Bangkok 10310

2 Required Documents

Identity Verification:
- Thai Nationals: Original National ID Card
- Foreign Nationals: Passport or Non-Thai Identification Card (Pink Card)
Supporting Claim Documents
Injury/Illness Claim Form: Obtain at any Customer Service Center or download online at www.muangthai.co.th ↗

CASH PAYOUT

How to Receive Accident and/or Health Insurance Claim Payments at Counter Service

⏰ Claim payments can be collected daily between 8:00 a.m. and 8:00 p.m.

1

The customer requests

The customer requests to receive the accident and/or health claim payment and submits the required documents at the Counter Service at a 7-Eleven store.
- Thai nationals: Original national ID card
- Foreign nationals: Passport or Identification Card for Non-Thai Nationals (Pink Card)

2

Enter 11-Digit OTP

Enter the 11-digit One Time Password (OTP) to receive the payment. (The OTP is valid for 5 calendar days from the date the customer receives the SMS.)

3

OTP Security & Retry Limits

The OTP can be entered incorrectly no more than 3 times (within the 5-day period). If it is entered incorrectly more than 3 times, Muang Thai Life Assurance PCL will send an SMS asking the customer to contact the Call Center at Tel. 1766 to receive the claim payment by cheque instead.

4

Receive Slip

After the transaction is completed successfully, the customer will receive one payment receipt slip.

⚠️ Important Notice: The customer cannot cancel the payment transaction once the payment confirmation has been made on the EDC machine.