Group Insurance Claim

When the insured passes away, the policyholder or the beneficiary must inform the Company within 14 days after the date of the insured’s death, or within 7 days after the date of death acknowledgment or the date of acknowledgment of the existence of the insurance.

Claim Documents

   Step 1: Prepare documents

1. For claims in case of death due to illnesses, submit the following documents:
(1) Group insurance certificate except in cases where the Company has issued an electronic group insurance certificate to the insured member, in which case the group insurance certificate does not need to be returned
(2) Claim application of every beneficiary or eligible claimant under the insurance policy as per the form determined by the Company
(3) Official identification issued by a government agency and a copy of house registration of every beneficiary or eligible claimant under the insurance policy
(4) A copy of the death certificate or death verification issued by a government agency, medical center or other authorized organization responsible for issuing such documents
(5) A copy of the house registration that shows the dismissal of the insured member due to death
(6) Consent from the beneficiary or eligible claimant under the insurance policy for disclosure of the insured member’s medical record
(7) Physician’s report in case of death occurring at a hospital or medical center
(8) Current salary certificate (In the case where the sum insured amount is specified as a multiple of the salary)
(9) Debt certificate from financial institutions

2. For claims in case of accidental death or other causes, submit the following documents:
(1) Group insurance certificate except in cases where the Company has issued an electronic group insurance certificate to the insured member, in which case the group insurance certificate does not need to be returned
(2) Claim application of every beneficiary or eligible claimant under the insurance policy as per the form determined by the Company
(3) Official identification issued by a government agency and a copy of house registration of every beneficiary or eligible claimant under the insurance policy
(4) A copy of the death certificate or death verification issued by a government agency, medical center or other authorized organization responsible for issuing such documents
(5) A copy of the house registration that shows the dismissal of the insured member due to death
(6) Consent from the beneficiary or eligible claimant under the insurance policy for disclosure of the insured member’s medical record
(7) Physician’s report in case of death occurring at a hospital or medical center
(8) A copy of the police daily report and investigation summary (if any) certified by the responsible officer
(9) A copy of autopsy report certified by the responsible officer, or a copy of the post-mortem examination report certified by a government agency, medical center, or other authorized organization responsible for issuing such documents (if any)
(10) Current salary certificate (In the case where the sum insured amount is specified as a multiple of the salary)
(11) Debt certificate from financial institutions


3. For claims in case of accidents in non-death cases, submit the following documents:
(1) Claim application as per the form determined by the Company
(2) Official identification of the insured member issued by a government agency
(3) Medical certificate or physician’s report
(4) A copy of the police daily report certified by the responsible officer (if any)
(5) Consent from the insured member for disclosure of the insured member’s medical record
(6) Current salary certificate (In the case where the sum insured amount is specified as a multiple of the salary)
(7) Debt certificate from financial institutions

4. For claims in case of critical illness or disability due to illnesses, submit the following documents:
(1) Claim application as per the form determined by the Company
(2) Official identification of the insured member issued by a government agency
(3) Medical certificate or a physician’s report of medical examination and diagnosis necessary for the assessment of each critical illness or disability due to illnesses
(4) Consent from the insured member for disclosure of the insured member’s medical record
(5) Current salary certificate (In the case where the sum insured amount is specified as a multiple of the salary)
(6) Debt certificate from financial institutions

Remarks:
1.According to the notification of the Anti-Money Laundering Office (AMLO), if the claim received is 100,000 Baht or more, the insured must present themselves (a color photo together with the beneficiary's identification card).
2.Before submitting a copy of ID card/passport, please cross out the “religion” or “race” information, as the case may be, until the text cannot be read, and sign to certify the redaction. Otherwise, it will be deemed that you allow the Company to cross out the “religion” or “race” information on your behalf.

   Step 2: Submit claims through the 3 following channels.

1. Submit documents to your organization's Human Resources Department.
2. Send a postal mail to Group Insurance Processing & Solutions Department, 4th Floor, Building 1 Muang Thai Life Assurance Public Company Limited, 250 Rachadaphisek Rd., Huaykwang, Bangkok 10310
3. Customer Service Center at the Headquarters of Muang Thai Life Assurance Public Company Limited
Monday-Friday from 08.30 hrs. to 17.00 hrs. (except on public holidays)

Claim payment period:
Within a period of 15 days after the date the Company has received complete documents.

For more information, please contact MTL Customer Service Center nationwide, or call Tel. 1766, press 8, available 24/7.