Privacy Notice on the Personal Data of Prospects
Muang Thai Life Assurance Public Company Limited and its subsidiaries including companies or organizations that control, are controlled or are under control by the Company which may mostly have the same shareholders or directors (hereinafter referred to as “MTL” “the Company” or “we”) highly respect your privacy and are aware of the responsibilities in relation to collection, use, and disclosure of personal data of prospects who provide information to the Company for contacting to present products and/or services (hereinafter referred to as “Prospects” or "you") and/or delivery, transfer of your personal data to others.
The Company greatly values your trust and confidence in the Company and is committed to processing and protecting your personal data accurately and appropriately. Therefore, it is also very important to the Company that you understand about methods and procedures for the collecting, use, processing and disclosure of personal data. You must carefully read and understand the Privacy Notice on the Personal Data of Prospects as follows.
1. Personal Data Collected
Types of personal data that the Company collects, uses, processes and/or discloses depends on purpose of your consent. Examples of personal data that the Company may collect include:
a) Information for contacting you to introduce products, such as: first name, last name, gender, age, address, telephone number, email, and the products and/or services you are interested in.
b) Other information received from you, such as information obtained from the lead submission, e.g., date, time, province, Lead ID, UTM, LINE UID, contact results; information obtained from your responses to questionnaires, such as first name, last name, telephone number, email, interests; your interaction data through the Company’s website or application and/or social media, etc.
c) Behavioral data, such as cookies from your use of the Company’s website or application. The Company will receive such information only if you have consented to the processing of advertising cookies and/or analytics cookies, or data from your communications with the Company’s social media.
2. Methods of Collecting or Obtaining Your Personal Data
The Company will collect your personal data based on the information you have provided or that is obtained when you fill in your information for the Company to contact you regarding product and/or service presentations, as well as information obtained from your responses to questionnaires. If you do not provide the requested personal data, the Company may be unable to provide services or proceed with entering into a contract with you.
3. Purposes of Collecting and Using Personal Data
The Company uses the personal data you provide to fulfill the purposes for which you have given such data, under the following legal bases:
| Purpose and/or Activity | Data Type | Legal Basis |
|---|---|---|
- To present products and services you are interested in and to provide information for the Company to contact you back |
- Information for contacting you to introduce products |
- Compliance with the contract |
- To present products and services that you may be interested in (in cases where you have given consent to the Company) |
- Information for contacting you to introduce products |
- Consent |
- To process data in order to understand your usage preferences, so that the Company can tailor its website, application, or social media platforms to better suit you |
- Information for contacting you to introduce products |
- Legitimate interests |
Any other purposes not mentioned above will be specifically identified when the Company requests your information, or when the collection and use fall under legal and regulatory exceptions applicable under the Personal Data Protection Act B.E. 2562 (2019). The Company will inform you and obtain your consent if we intend to use your personal data for any purposes other than those stated in this Privacy Notice on the Personal Data of Prospects, or other than purposes directly related to this Privacy Notice on the Personal Data of Prospects.
4. Methods of Personal Data Protection
The personal data collected by the Company will be processed fairly and accurately in accordance with the Personal Data Protection Act. The Company has implemented physical and electronic security measures to ensure compliance with the applicable regulatory standards for protecting your personal data. You can find more details and information on how to protect your personal data from the Company's Privacy Notice at https://www.muangthai.co.th/en/privacy-policy
5. Retention Period of Personal Data
The Company has a policy to retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Generally, your data retention period is 3 years from the last contact, or until you withdraw your consent (in cases where consent is required), or for as long as applicable laws may require or permit (even if your relationship with the Company has already ended).
6. Disclosure of Your Personal Data
The Company has Personal Data security policy and procedures, and restrict access to your Personal Data whereby only those who need to use your Personal Data are allowed to access. However, your Personal Data may be disclosed to the following groups of individuals:
- The Company will disclose your information to external parties who are service providers of the Company, such as third-party IT service providers and social media platform marketing service provider that support the Company’s operations. If the Company discloses information to external service providers, strict control measures will be implemented to ensure appropriate data protection.
In cases where the Company enters into agreements with third parties or service providers, the Company will implement appropriate personal data security and confidentiality measures to ensure that your personal data is kept safe.
7. Your Rights Based on Personal Data Protection Law
You have the right, as a data subject, to access data relating to you, to be informed about the existence and the extent of data processing, to rectify incorrect personal data (whichever the case may be), to make use of your personal data’s portability and to oppose further processing on serious and legitimate grounds. You can learn more about your rights regarding personal data protection under the Company’s Privacy Notice at https://www.muangthai.co.th/en/privacy-policy
Additionally, you can consult and find information on personal data protection or the process for filing a complaint from the Office of the Personal Data Protection Commission as outlined in the Personal Data Protection Act B.E. 2562 (2019).
8. Amendments to the Privacy Notice on the Personal Data of Prospects
The Company reserves the right to amend the Privacy Notice on the Personal Data of Prospects at any time. In case of any changes or amendments to this Privacy Notice, the Company will update the new information on the Company’s website https://www.muangthai.co.th/en/privacy-policy or through the channel as the Company deems appropriate. This Notice was last updated on 15 August 2025.